How to order
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How to order
[On going] page
In the 'On going' page, you can see the current collection.
The price below is applied according to the purchase quantity for each style.
ㆍ1-4pcs: Retail price
ㆍ5pcs or more: Wholesale price
[Past collection] page
This page contains pieces from our previous collections.
Items on this page are only available for orders that meet the MOQ below (for wholesale)
ㆍClothes : 100pcs per color (you can mix up to 5sizes in uniform quantity.)
ㆍSocks sets : 250sets per size
ㆍCaps : 200 pcs per color and size
※If you want a sample order prior to placing a bulk purchase, please contact us at the e-mail address shown below:
demarvi_official@naver.com
Custom order
Please click this page for more information about bespoke orders.
Payment
We accept Bank transfer, Credit Card, Paypal
-You will need to pay 100% in advance.
-All prices are without any taxes.
If you pay via bank transfer,
you may obtain discount coupons for each purchase amount from the product description page, as shown below.
500 USD ~ (3% Discount)
1000 USD ~ (5% Discount)
3000 USD ~ (10% Discount)
5000 USD ~ (15% Discount)
10000 USD ~ (20% Discount)
Processing
Items under the 'On going' page are currently available for purchase.
When out of stock, additional manufacturing is based on demand.
Usually sent out within about 2 weeks.
We will lower your order when it is partially unavailable.
In this case we will inform you of this by e-mail as soon as possible. You may then replace the unavailable products with other products. We will refund you for any balance that remains.
Items in the 'Past collections' page are only available for bulk order. It usually takes about 4 weeks for production.
For custom orders, samples take about 2 weeks, and bulk orders take about 4-5 weeks for production.
If your order is delayed due to any issues, we will inform you of this by e-mail as soon as possible.
Shipping
We ship worldwide ✈
The shipping cost will be calculated after you enter your country at the cart page or at the checkout page.
On those pages you will then see the available shipping methods.
The shipping cost will update when you add more products to your cart.
Shipping cost depends on order weight, volume, country and shipping method.
It is also possible to arrange your own shipping or have the products shipped to a Korean address.
SHIPPING METHODS
| DHL | |
| Country | Worldwide |
| Weight | Maximum 30kg (delivered in divided boxes if it exceeds 30kg) |
| Merit | Cheapest for bulk orders |
| Customs | Very strict |
| Shipping time | 5-10 business days |
| UPS | |
| Country | Worldwide |
| Weight | Maximum 30kg (delivered in divided boxes if it exceeds 30kg) |
| Merit | It is more expensive than DHL, but in some countries customs is less strict than DHL. |
| Customs | Strict |
| Shipping time | 5-14 business days |
| EMS | |
| Country | Germany, Malaysia, USA, Vietnam, Spain, Singapore, UK, India, Indonesia, Japan, China, Hong Kong,Cambodia, Canada, Thailand, Taiwan, France, Philippines |
| Weight | Maximum 30kg (delivered in divided boxes if it exceeds 30kg) |
| Merit | Customs is less strict. |
| Customs | Least strict of the others |
| Shipping time | 10-25 business days |
| K-packet | |
| Country | Germany, Russia, Malaysia, USA, Vietnam, Brazil, Spain, Singapore, UK, Japan,China, Hong Kong, Canada, Thailand, Taiwan, France, Philippines |
| Weight | Maximum 2kg (change to DHL if it exceeds 2kg) |
| Merit | Cheapest for small quantity or sample order |
| Customs | Least strict of the others |
| Shipping time | 10-30 business days |
*Shipping time does not include item preparation lead-times.
Item preparation lead-times:
Items of ON GOING tap: About 1-2 weeks
Bulk order over 100pcs: about 4-5 weeks
Insurance [Optional]
The items will be shipped at your risk and without insurance. Please tell us when you want us to arrange insurance for you. The insurance cost we charge you then is 1% of the product value.
Customs
Two type of taxes might be charged to you by customs:
1. Duty (import tax) : The tax rate depends on the type of product and country specific regulation.
2. Value Added Tax (VAT) or sales tax : The VAT tax rate is usually the basic VAT % that is common in your country.
The transporter will bill you for any taxes and related cost that apply to your order on behalf of the customs authorities.
EU-buyers are required to have an EORI number. Obtaining one is usually free, fast and easy. You can enter your EORI number at the checkout. Especially UPS shipments to EU countries risk delays at customs when the EORI number is missing.
We also recommend sharing your VAT number with us, if available.
Buyers from some countries will pay no taxes or fewer taxes.
Please check with your tax consultant if this applies to you.
Returns & Exchanges
We don't accept returns of unwanted products. So please be sure about your order before placing it.
We don't get complaints about the quality that often.
We carefully inspect before delivery to ensure that no defects are missed.
But if you receive a defective product or we sent you the wrong product then we will solve it.
So, if you have any problems, please let us know immediately.
Just be sure to report the issue by e-mail within 7 days and before selling the products to your customers.
You will need to provide us with detailed photos so that we can confirm the issue.
If you have any problems with this, you can write them on the QNA tab or send them to the email below.
demarvi_official@naver.com